Vaelrik Support

We're here to help.

Whether you stand under the moon or beside the sun — every traveller crossing the bridge has a voice here. Open a ticket and our support team will get back to you.

Open a ticket →View my tickets
Support team on duty · responding within 24h

What brings you here?

Choose a side. Each goes to the right support team.

Lunar side

Calm questions

Patient matters — the moon listens slowly.

Account helpLocked out, name change, character merge.→BillingSubscriptions, refunds, gem packs.→Feature requestWish the world had more? Whisper it.→Gameplay feedbackBalance, pacing, the feel of the world.→
Solar side

Urgent matters

The fire answers fast — bring what burns.

Ban appealContest a sanction. We re-read every duel.→Cheat reportSaw something off? Tell the support team.→Player reportHarassment, slurs, or worse.→Bug reportGlitch, stuck quest, broken render.→
< 24h
Average reply
12,300+
Tickets answered
8
Languages spoken

Common worries.

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